Coffee Shop Team Leader

£24,653 (Band E1)

Who the job is for

NTSU is searching for an enthusiastic Coffee Shop Team Leader to join our Food & Beverage Team.

This role will cover the going’s on of our City Campus Coffee Shop, from day-to-day front facing customer service, down to stock ordering and rota planning. This role is customer facing and giving student’s a warm welcome to NTSU and what we offer, leading to an impact on first impressions.

What’s the job

This job is fast paced and customer facing with you offering a great first impression to new and current students. Preparing coffee’s, delivering a varied food offering, adhering to standardised operating procedures and keeping the coffee shop area up to standard.

You will also need to keep things running in the background including, stock ordering, rota management, aiding in stock taking and recruitment and training of student staff.

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What are we looking for?

We are looking for someone with a flair and passion for all things coffee. Someone with previous experience of leading a team in a similar environment is crucial to this role. We are looking for someone who has previous experience with managing a small team, use of stock ordering and rota management systems and a good understanding of health, safety and hygiene in an operational environment. Those with a positive attitude and a love for coffee will fit right in with our team.

Why apply?

Working for NTSU as a Coffee Shop Team Leader at our City Campus location not only positions you at the heart of impactful initiatives but also offers a range of benefits designed to support your professional and personal growth.

• Generous Paid Holiday: Enjoy 33 days of paid time off, allowing ample time for rest, recreation, and personal pursuits. New staff start with 20 days holiday, 8 bank holidays and 5 closure days.
• Time Off in Lieu (TOIL): We understand the importance of work-life balance. That's why we offer TOIL for extra hours worked, ensuring you have time to recharge.
• Competitive Pension Contribution: With a 4-6% pension contribution, we invest in your future, helping ensure your financial stability post-retirement.
• Flexible Working: We embrace flexibility, offering arrangements that can help you balance your professional and personal life effectively.
• Salary Progression Based on Performance: Your hard work and dedication won't go unnoticed. We reward performance with salary increases within a band, reflecting your value to our team.
• Travel Pass Loan and Wage Loan: Ease your commute and manage unexpected expenses with our travel pass and wage loan benefits.
• Enhanced Sick Pay: We support our employees during difficult times with enhanced sick pay, ensuring you can focus on your health when you need it most.
• Training and Development Opportunities: Grow with us. We offer numerous opportunities for professional development, helping you expand your skills and advance your career.
• Enhanced Parental Leave: We support new parents with 3 weeks of paid paternity leave, enhanced maternity leave and shared parental leave ensuring you can spend invaluable time with your new family member.
  
  
• Free eye tests and financial contribution towards glasses required for computer work.
• Free annual flu jabs.
  
  

To learn more, please read the job description and person specification. Applications close on 18 August 2025, with interviews are expected to be held on 27 August 2025.